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Code of Practice Complaints

Complaints that information has not been provided, or that unreasonable charges have been demanded, cannot be made directly to the Information Commissioner.

Applicants should contact the Department or body concerned directly first.

Departments should have arrangements for review of complaints that they have failed to comply with the Code. The aim should be to ensure that:

If the applicant remains dissatisfied, they must make a complaint through a Member of Tynwald to the Information Commissioner.

Complaints will be investigated by the Information Commissioner who will make a decision.

Decisions will be advised to the complainant and the Department and will be published.

There is no appeal to the Commissioner if an applicant is dissatisfied with the decision.  

Decisions are not binding on the Department.  However, in the event of an adverse decision from the Commissioner, it is expected that a Department would normally seek to implement the decision.